Car accessory store Halfords has been voted the worst in Britain for customer service by users of Which?, the consumer website. Halfords enjoys near iconic status in the UK. But that doesn’t mean we enjoy going there. According to the survey of 11,000, Halfords scored 51 out of 100 for customer service, with respondents calling the staff “unhelpful and rude,” among other things.

That’s in start contrast to the best store in the UK, cosmetic retailer Lush, which scored 83. John Lewis and the Apple store both scored 81.

Quoted in The Sun, a Halfords spokesperson said: “Our feedback shows thousands of customers each week love the help we provide.”